Privacy Policy

Last Updated: 11 September 2026

MFB Management Consultant respects the privacy of our clients, customers, and users of our digital services. This Privacy Policy explains how information may be collected, used, stored, and processed when you interact with services provided or managed by MFB Management Consultant, including WhatsApp-based communication and automation services.

Information We May Collect

Depending on the service being used, we may process information such as your name, telephone or WhatsApp number, messages and enquiries, appointment information, service or treatment enquiries, and other information that you voluntarily provide during your interaction with us or our clients.

How We Use Information

Information may be processed for legitimate business and service purposes, including responding to enquiries, providing customer support, managing appointments, processing appointment changes or cancellations, providing requested information, maintaining service records, improving customer service and automation systems, and facilitating communication between customers and the relevant business.

WhatsApp and Automated Communication

Some services provided or managed by MFB Management Consultant may use the WhatsApp Business Platform and automated customer-service systems.

Messages received through these systems may be processed automatically to understand customer enquiries, provide relevant information, assist with appointment arrangements, and determine when an enquiry should be referred to authorised staff.

Where an automated assistant is used, it is intended to assist with customer service and administrative matters. It is not intended to provide medical diagnosis, medical advice, prescriptions, or other professional clinical decisions.

Third-Party Service Providers

To operate these services, information may be processed using third-party technology platforms and service providers, which may include Meta Platforms/WhatsApp, cloud hosting and automation platforms, Google services, and artificial intelligence service providers.

These providers may process information according to their respective privacy policies and applicable terms of service.

Data Security and Retention

Reasonable administrative and technical measures are taken to protect information from unauthorised access, disclosure, alteration, or misuse.

Information will be retained only for as long as reasonably necessary for the purposes for which it was collected, operational requirements, contractual obligations, or applicable legal and regulatory requirements.

Disclosure of Information

MFB Management Consultant does not sell personal information. Information may be shared with the relevant client or business for whom a service is being provided, authorised personnel, service providers necessary to operate the service, or authorities where disclosure is required by law.

Your Rights and Data Deletion

You may contact us to request access to, correction of, or deletion of personal information held through our services, subject to applicable legal, contractual, and record-retention requirements.

Requests relating to personal data or deletion may be submitted to:

MFB Management Consultant
Email: fakhruddin@mfbconsultant.com

We may request reasonable information to verify the identity of the requester before processing a data request.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our services, technology, operational practices, or applicable requirements. The latest version will be published on this pag